How to reset your electric scooter?

E-scooters are one of the greatest inventions for commuting in the 21st century. They are small, portable, efficient, often very cheap, and present a perfect solution to the traffic problem in all major cities in the world. But, they are just electronic devices after all, and they don’t come without an issue. Especially if we’re talking about the cheap entry-level scooters you get for almost comic prices that look like an absolute steal. Yeah, those are the real headaches.

Many times your scooter will simply shut down in the middle of a ride. Or it won’t start running after it’s fully charged. Maybe you pushed it too hard, or you went up a hill it couldn’t handle. Or maybe it’s just an old cheap model that you bought two years ago and it’s already starting to show its end.

If only there were a simple solution to this problem. Like a single button that you can click and it would make all these troubles disappear.

Well, actually, there might be. Just like with your mobile phone or laptop, most minor e-scooters issues can too be solved with a simple reset. But the process of resetting can vary from one model to another. On some scooters, it’s a simple push of a button, but on others, it starts to get complicated.

Most scooters can be reset by pressing and holding the power button for a few seconds, or until you hear a loud beep. Other models require you to press the power button together with the throttle and the brake lever, and hold them all at the same time until you hear the beep. You might also be able to reset your scooter via the mobile App if it has one. If none of this works, then you must do a factory reset by disconnecting the battery or the controller from the body of the scooter, leaving it out for a few minutes, and then reconnecting them back in.

reset e-scooter cover

Button reset

Unsurprisingly, the good old “have you tried turning it off and on again” works pretty well with many scooter models. Have in mind that this method may not work with every model out there, as many manufacturers have turned the option to reset your scooter completely. But it is the first thing you should try if you come into any trouble with your scooter.

The button reset can be done in many different ways, depending on your scooter model.

Reset from the display

Usually, you will be able to reset your scooter directly from the display on the steering wheel. Tap and hold the power button for a few seconds (like with any old 90s desk computer), until you either hear beeping sounds or see the display flashing at once. This means the reset is done and you can turn your scooter on regularly.

If this doesn’t work, don’t panic. Some manufacturers have made this option a little more complicated, in order to avoid unwanted resets. With Xiaomi, for example, you must hold the power button, the brake lever, and the throttle all at once, until you hear or see signs on the display that it reset.

As you can see, this method can vary from one scooter to another, but it usually involves pressing the main on/off button on the display, and sometimes maybe the controls surrounding it as well.

Reset from the scooter App

the app for the Aovo Pro

Another way to reset your scooter is to do it directly from the mobile App if your scooter supports one. Many brands have installed this feature on their scooter apps to avoid unwanted hardware defects if users tried to reset their scooters manually.

You should find this feature in the main menu of your scooter App, usually marked with three dots at the top right corner. There, you should see a “make factory reset” button or some version of it. Click this button and confirm the reset.

Have in mind that while doing this, it is recommended that you have at least a half-full battery, so the scooter software doesn’t crash mid-reset.

Reset directly from the battery switch button

dualtron e-scooter main switch

If none of the above two methods are supported on your scooter version, there is one final thing you can try before getting your hands dirty in the scooter’s electronics.

Check out if your scooter has a “power on/off” button at the side of the deck, right belong the charging port. Some brands put the main switch button here so it can be connected directly to the battery, allowing you to have an instant switch-off shortcut in case something goes wrong with your scooter. Click this button to turn the battery off, wait a few minutes, and then turn it back on again.

If this doesn’t work as well, or the option isn’t even there in the first place, then it’s time for a hardware reset.

Hardware reset

As the name suggests, a hardware reset is a direct way to reset your electric scooter by dismantling the main electronic parts and then reconnecting them back up again.

This method should only be done if:

  • everything from the above list fails
  • you have some experience with electronics from before
  • know exactly what you’re doing

Remove the battery

removing-battery-from-scooter

The first and safest way to make a hardware reset of your scooter is to simply remove the battery, and then put it back in after a few minutes. This is the equivalent of removing the battery from your phone when the screen froze in the early 2000s.

Many e-scooters today come with removable batteries, so if you have one of those – this should be an easy task. If the battery is not removable, you’ll have some dismantling to do.

The battery is almost always stored either below the deck or inside the stem. In fact, in 90% of scooters, it should be below the deck. To remove it, you’ll have to pick up a screwdriver and some wrench tools, locate which screws keep the deck sealed, and remove them to open up the deck.

If the battery is in the stem, you would probably have to remove the steering wheel to open it up.

Once you’ve opened it up, you’ve got to disconnect the wires keeping the battery attached to the rest of the electronics and remove the battery from its bed. Leave it out like that for a few minutes, and then reconnect it back the way it was. This should do an improvised factory reset to the scooter’s system.

Disconnect the controller

controller for the Kaabo Mantis Pro SE

If removing and reconnecting the battery didn’t work, it’s time to go a step further and disconnect the controller as well.

The controller is a simple electric circuit board that connects the battery with the motor and the controls. It basically regulates the output of power that comes from the battery so it doesn’t overheat and burn the rest of the scooter’s electric parts. It looks like a small steel box with a dozen of wires hanging from its side.

If you’ve got a power issue, like the scooter not starting even if the battery is full, it will most usually be a problem with a faulty controller.

This small device is located right next to the battery, so getting to it is done the same way as it was in the previous step. You locate where the battery is stored, open it up, disconnect its wires, remove it, and then disconnect and remove the controller as well. Wait a few minutes, put it back in, and try turning the scooter on.

If this didn’t help as well, and the issue still isn’t resolved, then it’s probably time to take your scooter to a repair shop. Resetting the scooter just wouldn’t do any good anymore.

Is there a simpler way?

Hard resetting your scooter should only be left as a last-resort troubleshooting. Most models, especially when overheated, just need a few minutes of rest before you can turn it on and ride it again.

There are a few other steps you can try before reaching for the reset button.

Plug the charger in

If you’re still at home when you stumbled upon this issue, you should first try and boot the scooter up with the charger plugged in. If the battery is old and worn off, it may need a little bit of a kick in order to boot up, and plugging it directly into an electric socket is the best way to see if it still works.

This may not sound like a foolproof solution, and it definitely doesn’t work if you’ve already left your home, but it is a simple step to try before reaching for the screwdriver and dismantling the whole scooter.

Kick-start your scooter

If you don’t have your charger in hand, another way to try and boot up a faulty scooter is to kick-start it.

Many e-scooters today require a kick-start by default, but even if your model doesn’t, you can still use this method to try and boot it up when dealing with booting-up issues.

The technique is simple. You just push the scooter forward while it’s turned off, ride it like a normal non-electric scooter for a couple of yards, and then press the throttle to start the motor.

Go into a lower gear

Higher riding gear means higher power, but also a higher demand from the scooter’s battery. And if the battery is low, there isn’t much power it can grant. Shifting into a lower gear will make the boot-up and acceleration of the scooter much less demanding, allowing you to finish your ride home at the small price of a slower speed.