Shipping Policy

This is how we handle shipping of the products you order through our store.

Where do you ship?

We ship most of the products internationally.

Some products will only be shipped to the US, Canada, Australia, New Zealand, UK, Ireland, and Europe.

You can see where every product ships on the checkout page.

How long does shipping take?

Depending on your location, shipping will usually take between 2 and 14 days.

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

How much does shipping cost?

We provide free shipping on all products.

For some products, we also provide the option for quicker shipping at an additional cost.

Can I cancel my order?

You can cancel an order without penalties before we fulfill it. Once the order is fulfilled, we don’t provide free cancelations.

I have entered an incorrect address

If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email. If the address is wrong, we can correct this within 12-24 hours.

The product I ordered was damaged at arrival

We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please contact us with:

  • Your order number.
  • A picture of the damaged product.

Once received, we’ll be happy to send out another free of charge.

Contact

If you still have any questions, feel free to contact us.